Custom Drinkware FAQs

✦ Are your sports bottles BPA free?

Yes! All of our drinkware is BPA-free, including our sports and water bottles.

✦ Can sports bottles be put in the dishwasher?

While the bottles themselves are top-rack dishwasher safe, hand washing is recommended in order to maintain the integrity of your imprinted graphics.

✦ What is the difference between a one-color, two-color, and full-color imprint?

This refers to the number of colors in your graphics. A one-color imprint means that your logo, or other graphics, is just a one-color image. Two colors, of course, means it has two colors, while a full-color imprint means that your graphics contains several colors to create a custom image.

✦ Can I get help with my artwork?

Of course! When you order online, you will upload your logo during the checkout process. Once your order is submitted, we will send your graphics to our art department, who will create a FREE Proof mock-up of your graphics on the product you ordered. We will then return it to you for your approval before sending it to production.

✦ Is there a minimum order requirement?

Yes. The minimum order required is shown on each individual product and varies depending on the item.

✦ Do I have to pay a setup charge when I reorder a product?

No - as long as you are placing an exact reorder – there is no setup charge. If there are any changes at all (adding/changing information on the label, changing your logo, etc.), a new setup fee will apply as we have to recreate the artwork. If you are placing an exact reorder, please email customer service so they can assist you in removing the setup fee.

✦ What is your standard production time?

Production times are noted in the description of each product. If available, rush production times will be noted as well, including the time frames and additional pricing if applicable. Special art submission and proofing time requirements may apply.

✦ Do you offer a money-back guarantee?

Yes! If for any reason you are not satisfied with the quality of your product, we will rerun your order at no cost to you, or refund your money.

Please visit our General FAQs page for more frequently asked questions about the Custom Drinkware Store, including artwork requirements, shipping, and more.  If you need additional help, please email us at info@promowebstores.com and we will be glad to assist you!