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Our Promise

We will provide you with superior customer service and best value for your money. We put our Custom Drinkware Store customers first and place great value on that relationship. Our commitment is to treat you with respect and fairness and strive to ensure that your experience with us is professional and reliable.

Artwork Requirements

We prefer to receive art in an Adobe Illustrator eps (vector) file in either CMYK or PMS (all fonts/typefaces outlined), but will accept electronic art in eps, pdf, tiff, or jpeg files in a PC format. Please keep in mind that artwork with high color saturations will print with better quality. All art with halftones, screens, fades or blends are subject to our review and approval.

How To Send Artwork

We make it easy ! When you go through the on line ordering process at CustomDrinkWareStore.com, you will be prompted to upload your logo before checking out. We also have a NOTES area where you can provide us with additional information about your art. Or, if you prefer, email us your logo before you place your order and request a FREE PROOF. Be sure to tell us which product you would like to see your proof on and if you need to make changes or add to the art file that you are sending us. Our email address is info@promowebstores.com

Reorders

Please note that all orders must be placed through this website for your security, and you must be logged in to your account to access your previous order.

To place a reorder, please follow the steps below:

  1. Login to your online account. If you do not remember your password, click on Forgotten Password  on the login page, and you will receive an email to reset your password.
  2. Click on Order History on the left-hand side under My Account.
  3. Click on the Eye Icon to view an order.
  4. Scroll down and click on the Shopping Cart button. You will be sent to the product page to place your order. Select your options, and add it to the shopping cart.
  5. When you are finished, go to your Shopping Cart.
  6. Please state in the Order Notes that this is a reorder, along with the name of your company. You do not need to upload your art file again.
  7. If you are making an Exact Reorder (reordering the same product with same imprint and no other changes), go to the Use Coupon Code drop down menu and in the Reorder Coupon Code box – enter the code peach to remove setup charges.

Please do not use the reorder coupon code if you are making any changes to the previous proof, providing new artwork, or ordering a new product. Any changes made to a previous order will incur a new setup charge.

Once your order is received in our system, we will send you the art proof(s) we have on file for you to approve prior to final print. Your order will not be processed without the final approval.

Proofs

Before we will begin production of your order, an E-mail proof will be provided for you. Your proof must be approved by a reply to the e-mail proof we have sent you. We request that proof approval be made within 24 hours of receipt to maintain your ship date.

Production Time

Normal production time is noted in the Description of each product. One (1) day production times are available on select products. Special art submission and proofing time requirements may apply.

Shipping

We offer UPS ground shipping within the continental USA.

Samples

We provide product samples free of charge (moderate quantities please).

Trademarks

The artwork, designs and trademarks imprinted on the products displayed on this site are reproduced only as examples and do not constitute any type of endorsement from those companies or organizations.

Refunds and Returns

On every single order, we guarantee …
100% Satisfaction or we will refund or rerun your order- your choice !
If you have any problems with your order please contact customer service at 800-974-3611 within 15 days of receipt. We advise opening your merchandise to review its quality even if you do not intend to use it right away. We will issue a UPS call tag to pick up any defective product.

    1. Login to your online account. If you do not remember your password, click on Forgotten Password on the login page, and you will receive an email to reset your password.
    2. Click on Order History on the left-hand side under My Account.
    3. Click on the Eye Icon to view an order.
    4. Scroll down and click on the Shopping Cart button. You will be sent to the product page to place your order. Select your options, and add it to the shopping cart.
    5. When you are finished, go to your Shopping Cart.
    6. Please state in the Order Notes that this is a reorder, along with the name of your company. You do not need to upload your art file again.
    7. If you are making an Exact Reorder (reordering the same product with same imprint and no other changes), go to the Use Coupon Code drop down menu and in the Reorder Coupon Code box – enter the code customer to remove setup charges.
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